Maintenance and Service Contracts
Are you looking to keep downtime to a minimum? Would you like to minimize the time and effort required to solve issues that arise with your equipment? Get a DECTRIS service contract!
DECTRIS is pleased to offer customized service contracts with guaranteed quick response times ensuring you the greatest amount of availability.
When you sign a DECTRIS service contract, you are given priority access to all the information you will need to ensure that you have a productive and stable work environment. DECTRIS does its part to make sure that your detector investment stays protected for the long term. Interested in a more detailed description of the service contracts DECTRIS has to offer? Please use the Request a Quote form or contact sales@dectris.com.
| Standard Service Contract | Premium Service Contract | Warranty Extension |
| Guaranteed response within 1 day | Guaranteed response within 4 hours during regular working hours | Guaranteed response within 1 day |
| Annual on-site visit of DECTRIS specialist | Annual on-site visit of DECTRIS specialist | |
| Warranty: All parts except detector modules | Warranty: All parts including one detector module | Warranty: All parts |