Request Support for EIGER R Laboratory

The Serial Number is of format E-xx-xxxx (example: E-02-0123, or E-16-0123) and is located on a label on the backside of the detector and on a label on either side of the Detector Control Unit (DCU).

Is this problem permanent?
Can the problem be reproduced?

Please describe the problem as precise as possible and the current status.
We welcome as much information as possible - thank you!


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