Request Support for PILATUS3 X Synchrotron

The Serial Number is of format E-xx-xxxx (example: E-02-0123, or E-16-0123) and is located on a label on the backside of the detector and on a label on either side of the Detector Control Unit (DCU).

Detector*
Is this problem permanent?
Problem
Can the problem be reproduced?

Please describe the problem as precise as possible and the current status.
We welcome as much information as possible - thank you!

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