Our privacy statement
In DECTRIS we are committed to protecting and respecting your privacy in compliance with European General Data Protection Regulation (GDPR) 2016/679, dated April 27, 2016. This privacy statement explains when and why we collect personal information, how we use it, the conditions under which we may disclose it to others, and how we keep it secure. This privacy statement applies to the use of our products and to our sales, marketing, and customer contract fulfillment activities. It also applies to individuals seeking a job at DECTRIS.
Who are we?
DECTRIS is a company dedicated to the development and production of high-quality and high-performance hybrid-pixel X-ray and electron detectors. Our headquarters is located in Baden-Dättwil, Switzerland and our subsidiary companies is based in the United States of America and Japan. The registered office address is Täfernweg 1, 5405 Baden-Dättwil, Switzerland.
DECTRIS is the data controller and can be contacted at the following email: firstname.lastname@example.org.
When do we collect personal data about you?
- When you are using our products.
- When you interact with us in person, through correspondence, by phone, by social media, or through our websites.
- When we collect personal information from other legitimate sources, such as third-party data aggregators, DECTRIS marketing partners, public sources, or social networks. We only use this data if you have given your consent to them to share your personal data with others.
- We may collect personal data if it is considered to be of legitimate interest, and if this interest is not overridden by your privacy interests. Before data is collected we make sure an assessment is made, ensuring that there is an established mutual interest between you and DECTRIS.
Why do we collect and use personal data?
We collect and use personal data mainly to perform direct sales, direct marketing, and customer service. We also collect data about suppliers, partners, and persons seeking a job or working in our company.
We may use your information for the following purposes:
- Send you marketing communications, which you have requested. These may include information about our products and services, events, activities, and promotions of our associated partners’ products and services. This communication is subscription based and requires your consent. You can withdraw your concent at any time by contacting us.
- Send you information about the products and services that you have purchased from us.
- Perform direct sales activities in cases where legitimate and mutual interest is established.
- Provide you with content and venue details on a webinar or event you signed up for.
- Reply to web forms you have completed on our DECTRIS websites.
- Follow up on incoming requests (customer support, emails, chats, or phone calls).
- Provide access to our infrastructure and download area.
- Perform contractual obligations such as order confirmation, license details, invoice, reminders, and similar. The contract may be with DECTRIS directly or with a DECTRIS partner.
- Notify you about any disruptions to our services (system messages).
- Contact you to conduct surveys about your opinion on our products and services.
- Process a job application.
Our legal basis for collecting personal data
Collecting personal data based on consent
The collection of personal data based on consent from the data subject will be done by using “Consent Forms” that will store documentation related to the consent given by the individual. Individual consents will always be stored and documented in our systems.
Collecting personal data based on contract
We use personal information for fulfilling our obligations related to contracts and agreements with customers, partners, employees, and suppliers.
Collecting personal data based on legitimate interest
We may use personal data if it is considered to be of legitimate interest, and if the privacy interests of the data subjects do not override this interest. Normally, to establish the legal basis for data collection, an assessment has been made during which a mutual interest between DECTRIS and the individual person has been identified. This legal basis is primarily related to our sales and marketing purposes. We will always inform individuals about their privacy rights and the purpose for collecting personal data.
What type of personal data is collected?
We collect name, phone number, title, and email address, in addition to your company’s name and contact information. We may also collect feedback, comments, and questions received from you in service-related communication and activities, such as meetings, phone calls, documents, and emails. From our websites we may collect IP-address and actions taken on the site.
If you apply for a job at DECTRIS, we collect the data you provide during the application process. DECTRIS does not collect or process any special categories of personal data, such as public unique identifiers or sensitive personal data.
How long do we keep your personal data?
We store personal data for as long as we find it necessary to fulfill the purpose for which the personal data was collected, while also considering our need to answer your queries or resolve possible problems, to comply with legal requirements under applicable laws, to attend to any legal claims/complaints, and for safeguarding purposes.
This means that we may retain your personal data for a reasonable period of time after your last interaction with us. When the personal data that we have collected is no longer required, we will delete it in a secure manner. We may process data for statistical purposes, but in such cases, data will be anonymized.
Your rights to your personal data
You have the following rights with respect to your personal data:
- The right to request a copy of your personal data that DECTRIS holds about you.
- The right to request that DECTRIS corrects your personal data if inaccurate or out-of-date.
- The right to request that your personal data is deleted when it is no longer necessary for DECTRIS to retain such data.
- The right to withdraw any consent to personal data processing at any time with effect for the future. For example, your consent to receive e-marketing communications:
- If you want to withdraw your consent to e-marketing, please contact us to manage your subscriptions included in our communication. Please note that you may still receive system messages and administrative communications from DECTRIS, such as order confirmations, system messages.
- The right to request that DECTRIS provide you with your personal data and, if possible, to pass on this information directly (in a portable format) to another data controller when the processing is based on consent or contract.
- The right to request a restriction on further data processing, in case there is a dispute in relation to the accuracy or processing of your personal data.
- The right to object to the processing of personal data, in case data processing has been based on legitimate interest and/or direct marketing.
Any query about your Privacy Rights should be sent to email@example.com.
Your right to complain with a supervisory authority
If you disagree with the way in which your personal data has been processed, you may, in the first instance, contact firstname.lastname@example.org.
If you remain dissatisfied, then you have the right to apply directly to your national supervisory authority. The supervisory authorities can be contacted at:
Federal Data Protection and Information Commissioner (FDPIC)
This information is used to make websites work more efficiently, as well as to provide business and marketing information to the owners of the site, and to gather such personal data as browser type and operating system, referring page, path through site, domain of ISP, etc. for the purposes of understanding how visitors use a website. Cookies and similar technologies help us tailor our website to your personal needs, as well as to detect and prevent security threats and abuse. If used alone, cookies and web beacons do not personally identify you.
Do we share your data with anyone?
We do not share, sell, rent, or trade your information with any third parties without your consent, except from what is described below:
Third-party service providers working on our behalf
We may pass your information on to our domestic and foreign distributors, agents, sub-contractors (such as cloud service providers), and our US subsidiary as well as to other associated organizations (recipients) with the purpose of them providing services to you on our behalf. When doing so we apply the legally prescribed safeguards in order to protect the privacy of your data.
If required by law
We will disclose your personal information if required by law or if we, as a company, reasonably believe that disclosure is necessary to protect our company’s rights and/or to comply with a judicial proceeding, court order or legal process. However, we will do what we can to ensure that your privacy rights continue to be protected.
Changes to this privacy statement
DECTRIS reserves the right to amend this privacy statement at any time. The applicable version will always be found on our websites. We encourage you to check this privacy statement occasionally to ensure that you are aware and in agreement with any changes made. If we make changes that significantly alter our privacy practices, we will notify you by email or post a notice on our websites prior to the change taking effect.